Job description
Want to work for the world’s most innovative company, supporting our passionate and loyal customers?
If so, Apple is looking for a customer-centric person who is self-motivated, mature and has a passion for resolving medium-complex customer issues.
Successful candidates will be responsible for customer recovery and retention via phone and email and have the authority to substantially affect the relationship between the company and a customer.
Description
Your responsibilities include handling repair or replacement escalations from various internal teams within agreed service levels. Reach out to customers who need support with their products through phone and/or email. Respond to written requests from customers and external partners when necessary. Provide creative solutions to address complex customer problems. Identify and escalate emerging product or customer dissatisfaction issues. Lastly, identify opportunities for operational improvements and suggests improvement strategies.
Education Details
Degree, Diploma or Equivalent
Key Qualifications
Fluency in English and Korean is required to support respective language speaking countries
Solid customer handling and negotiation skills
Excellent written and verbal communication skills
Creative problem-solving and analytical skills
Resourcefulness and effective research skills
SAP and basic logistics knowledge
Knowledge and user of Apple technologies will be an advantage
Proactive and self-starter
Disciplined and able to work to strict timelines
Conscientious and pays attention to details
Resilience to work under aggressive time commitments
Job description
Why work at Entegris?
Lead. Inspire. Innovate. Define Your Future.
Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.
Entegris is a values-driven culture and our employees rally around our core PACE values:
P eople
A ccountability
C reativity
E xcellence
The Role
The Field Service Engineer will assist with liquid and gas equipment installation, liquid canisters changes and facilitate prompt return of empty cylinders and canisters. Continuous on the job technical and personal training will be provided by more experienced and senior service engineers to help the candidate increase competency and progress through upper levels of training. The successful candidate will provide professional quality of work to Entegris Customers.
In this role you will
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Provides on-site technical assistance to help troubleshoot and phone repair equipment. On duty phone needed and standby for 24 hours on call
- Maintains records of performance reports.
- Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
- Attend all personal and technical training to maintain a professional level of engineering expertise.
Traits we believe make a strong candidate
- Two year technical school degree in engineering, science or chemistry field required and a four year College Degree a positive.
- 1+ Experience in field support/service of similar experience with a capital equipment company CVD/CMP/WET module EE&PE experience is preferred.
- Strong verbal and written communication and customer interface skills
- Team work – take responsibility for self and team and delivers on commitments. Focuses on team success and assumes accountability for team results.
- Customer service – Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment
- Personal – Self driven individual who is interested in continuous improvement and learning the semiconductor industry.
- Travelling is necessary within Its region and overseas
Your success will be measured by
- People and Teamwork
- Accountability, Integrity and Trust
- Creativity and Innovation
- Dedication to Excellence
What We Offer
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
