APAC AppleCare Channel Support Advisor (Korean support)

Job description

Want to work for the world’s most innovative company, supporting our passionate and loyal customers?

If so, Apple is looking for a customer-centric person who is self-motivated, mature and has a passion for resolving medium-complex customer issues.

Successful candidates will be responsible for customer recovery and retention via phone and email and have the authority to substantially affect the relationship between the company and a customer.

Description

Your responsibilities include handling repair or replacement escalations from various internal teams within agreed service levels. Reach out to customers who need support with their products through phone and/or email. Respond to written requests from customers and external partners when necessary. Provide creative solutions to address complex customer problems. Identify and escalate emerging product or customer dissatisfaction issues. Lastly, identify opportunities for operational improvements and suggests improvement strategies.

Education Details

Degree, Diploma or Equivalent

Key Qualifications

Fluency in English and Korean is required to support respective language speaking countries

Solid customer handling and negotiation skills

Excellent written and verbal communication skills

Creative problem-solving and analytical skills

Resourcefulness and effective research skills

SAP and basic logistics knowledge

Knowledge and user of Apple technologies will be an advantage

Proactive and self-starter

Disciplined and able to work to strict timelines

Conscientious and pays attention to details

Resilience to work under aggressive time commitments