Facebook - Singapore - IT Logistics Tech

Job description

IT Logistics Technician - Singapore

Reporting to the Supply Chain Lead and working closely with the on-site helpdesk to ensure all hardware issues are resolved. The candidate must show good customer service skills and preferably will have extensive experience in Inventory management.

Working closely with the on-site helpdesk to ensure all hardware issues are resolved including Hardware repairs, preventative maintenance, recalls & Warranty management;

• Monitor, update and maintain task queues on a regular basis;
• Ensure all SLAs are met;
• Deployment of desktops, laptops, phones (mobile & Desk) & monitors;
• Assigning access points
• Imaging new desktops & Laptops;
• Assist with Desk moves;
• Liaising daily with Inventory teams in various countries;
• Doing regular inventory counts and maintaining inventory accuracy at all times
• Asset tag auditing and management;
• Receiving new hardware (inbound stock);
• Asset tagging of equipment;
• Restock of IT cabinets and vending machines
• Manage IT store room space and imaging stations;
• Coordinate shipping to APAC & Global locations
• Manage e-waste solution & donation requests
• Collection of IT equipment from employees (Terminations, Upgrades etc.)
• Any other projects assigned by management Accountabilities:
• e-waste, donation computers
• Noobs/ Imaging - n00b co-ordination, n00b hardware provisioning, computer imaging tasks.
• Laptop and mobile device repair
• Supply Depot - daily checking/re-stocking of all Supply depots in Hyderabad.
• Cleaning and maintaining deployment and IT store rooms in Singapore
• Receiving IT hardware from other Facebook locations, IT Asset Audits,
• Reverse Logistics: Collecting equipment from termed users in Hyderabad, legal hold and general returns.
• Deployment - new hire desk setup, ad-hoc desk moves, hotel desks.
• Conducting monthly Cycle counts
• Cleaning and maintaining deployment in IT store rooms
• Special projects
Experience
2-3 Years previous experience in a fast moving logistics environment.
Some IT experience would be an advantage.
Experience in improving inventory/ logistics processes
Skills
Quality customer service and communication skills
Driven, shows initiative and has a good eye for details
High level of responsibility and fast learner