Job description
IT Logistics Technician - Singapore
Reporting to the Supply Chain Lead and working closely with the on-site helpdesk to ensure all hardware issues are resolved. The candidate must show good customer service skills and preferably will have extensive experience in Inventory management.
Working closely with the on-site helpdesk to ensure all hardware issues are resolved including Hardware repairs, preventative maintenance, recalls & Warranty management;
- Monitor, update and maintain task queues on a regular basis;
- Ensure all SLAs are met;
- Deployment of desktops, laptops, phones (mobile & Desk) & monitors;
- Assigning access points
- Imaging new desktops & Laptops;
- Assist with Desk moves;
- Liaising daily with Inventory teams in various countries;
- Doing regular inventory counts and maintaining inventory accuracy at all times
- Asset tag auditing and management;
- Receiving new hardware (inbound stock);
- Asset tagging of equipment;
- Restock of IT cabinets and vending machines
- Manage IT store room space and imaging stations;
- Coordinate shipping to APAC & Global locations
- Manage e-waste solution & donation requests
- Collection of IT equipment from employees (Terminations, Upgrades etc.)
- Any other projects assigned by management Accountabilities:
- e-waste, donation computers
- Noobs/ Imaging - n00b co-ordination, n00b hardware provisioning, computer imaging tasks.
- Laptop and mobile device repair
- Supply Depot - daily checking/re-stocking of all Supply depots in Hyderabad.
- Cleaning and maintaining deployment and IT store rooms in Singapore
- Receiving IT hardware from other Facebook locations, IT Asset Audits,
- Reverse Logistics: Collecting equipment from termed users in Hyderabad, legal hold and general returns.
- Deployment - new hire desk setup, ad-hoc desk moves, hotel desks.
- Conducting monthly Cycle counts
- Cleaning and maintaining deployment in IT store rooms
- Special projects
Experience
2-3 Years previous experience in a fast moving logistics environment.
Some IT experience would be an advantage.
Experience in improving inventory/ logistics processes
Skills
Quality customer service and communication skills
Driven, shows initiative and has a good eye for details
High level of responsibility and fast learner
Job description
- 5 days work
- Islandwide location
- NO EXPERIENCE REQUIRED
- Up $2500
- Experience in Computer/ CPU/ Desktop/ Laptop Hardware repair and troubleshooting
- Transport fully reimbursed to go on site to customer place
Responsibilities:
- To provide indoor/ outdoor hardware service and repair on desktops, laptops for end users.
- To update customer of service performed on their equipment upon attending to customer schedule.
- Ensure proper parts handling and movement within the team during transit to customers.
- Install Operating System, firmware and bios.
- Work closely with dispatchers, leads & supervisor to ensure all jobs are completed and closed timely.
Requirement:
- Min ‘O’ level or equivalent experience.
- Possess basic hardware & software knowledge.
- Good customer service mindset.
- Able to work under minimal supervision
Job description
- 5 days work
- Islandwide location
- Up $2500
- Experience in Computer/ CPU/ Desktop/ Laptop Hardware repair and troubleshooting
- Transport fully reimbursed to go on site to customer place
Responsibilities:
- To provide indoor/ outdoor hardware service and repair on desktops, laptops for end users.
- To update customer of service performed on their equipment upon attending to customer schedule.
- Ensure proper parts handling and movement within the team during transit to customers.
- Install Operating System, firmware and bios.
- Work closely with dispatchers, leads & supervisor to ensure all jobs are completed and closed timely.
Requirement:
- Min ‘O’ level or equivalent experience.
- Possess basic hardware & software knowledge.
- Good customer service mindset.
- Able to work under minimal supervision
Job description
Want to work for the world’s most innovative company, supporting our passionate and loyal customers?
If so, Apple is looking for a customer-centric person who is self-motivated, mature and has a passion for resolving medium-complex customer issues.
Successful candidates will be responsible for customer recovery and retention via phone and email and have the authority to substantially affect the relationship between the company and a customer.
Description
Your responsibilities include handling repair or replacement escalations from various internal teams within agreed service levels. Reach out to customers who need support with their products through phone and/or email. Respond to written requests from customers and external partners when necessary. Provide creative solutions to address complex customer problems. Identify and escalate emerging product or customer dissatisfaction issues. Lastly, identify opportunities for operational improvements and suggests improvement strategies.
Education Details
Degree, Diploma or Equivalent
Key Qualifications
Fluency in English and Korean is required to support respective language speaking countries
Solid customer handling and negotiation skills
Excellent written and verbal communication skills
Creative problem-solving and analytical skills
Resourcefulness and effective research skills
SAP and basic logistics knowledge
Knowledge and user of Apple technologies will be an advantage
Proactive and self-starter
Disciplined and able to work to strict timelines
Conscientious and pays attention to details
Resilience to work under aggressive time commitments
Job description
Want to work for the world’s most innovative company, supporting our passionate and loyal customers?
If so, Apple is looking for a customer-centric person who is self-motivated, mature and has a passion for resolving medium-complex customer issues.
Successful candidates will be responsible for customer recovery and retention via phone and email and have the authority to substantially affect the relationship between the company and a customer.
Description
Your responsibilities include handling repair or replacement escalations from various internal teams within agreed service levels. Reach out to customers who need support with their products through phone and/or email. Respond to written requests from customers and external partners when necessary. Provide creative solutions to address complex customer problems. Identify and escalate emerging product or customer dissatisfaction issues. Lastly, identify opportunities for operational improvements and suggests improvement strategies.
Education Details
Degree, Diploma or Equivalent
Key Qualifications
Fluency in Cantonese and English is required to support respective countries
Solid customer handling and negotiation skills
Excellent written and verbal communication skills
Creative problem-solving and analytical skills
Resourcefulness and effective research skills
SAP and basic logistics knowledge
Knowledge and user of Apple technologies will be an advantage
Proactive and self-starter
Disciplined and able to work to strict timelines
Conscientious and pays attention to details
Resilience to work under aggressive time commitments
